Frequently Asked Questions
Generally tickets will be shipped within 4 days of your purchase unless the on hand date differs on the tickets you have chosen to purchase. The on hand dates are listed on almost all tickets now. If you do not see a date, assume that they are in hand and ready to be shipped out immediately.
Tickets are almost all sent out with FedEx to assure prompt delivery. You will receive tracking information once your order has shipped.
Our website is a fan exchange marketplace and does not have any official relationship with either the venue or the artist or performer. We are not a box office or venue, and tickets may be above or below face value.
We operate as an independent secondary ticket marketplace, connecting buyers with sellers who have tickets available for events.
Our service does permit this on many events, though you may be asked to provide further identification to have the tickets shipped promptly and securely.
This policy is in place to protect both buyers and sellers from fraudulent transactions and ensure the safe delivery of your tickets.
Yes, for a number of our listings we provide last minute delivery options, including E-Ticket download, Will Call, and Local pickup options. Please make the designated selection upon checkout.
Availability of last-minute options depends on the specific event and seller. We recommend checking available delivery methods before completing your purchase.
In certain cases we will upgrade customers to slightly better tickets if they become available after placing an order. This is done as a perk for customers of CenterHouston.org.
If you receive tickets in a different section than ordered, they will always be equal to or better than your original selection.
All tickets sold through our marketplace are guaranteed to be real and get you into the event. We stand by our 100% Guarantee to ensure that our customers know they are receiving their tickets on time and without any hassle.
Every transaction is backed by our money-back guarantee, giving you peace of mind with your purchase.
If your event happens to get postponed, please contact us immediately to help find a replacement. In the off chance your event is cancelled, we will refund your order without any trouble.
For postponed events, your original tickets may still be valid for the rescheduled date. We will communicate any changes and available options as soon as information becomes available.
Please contact us with any ticket inquiries and we will see if arrangements can be made to find tickets to the event you are looking to attend.
Our team has access to a wide network of ticket sellers and can often locate tickets for high-demand events even when they appear to be sold out through regular channels.